Workshop with 4OC: How To Invest In Your People


Catherine Cross

Founder & Business Development Director, 4OC

Catherine’s significant experience in senior operational roles, up to Executive Director level, means that she understands the challenges of balancing the duties of the day job with the management of change.

Catherine has over twenty-five years’ experience of leading and delivering transformational large-scale change for the NHS, Local and Central Government, Education, Housing and the private sector. This has been achieved by developing and delivering complex change programmes which have driven increased economic and social value.


Paul Marray

Founder & CEO,  4OC

Paul Marray is a director at 4OC, a consultancy specialising in transformational change in the public sector. He has more than 30 years’ experience working within both private and public sector organisations delivering complex IT development and change programmes. He has led programmes that have designed and implemented complex IT infrastructure both in the UK and internationally. Paul has successfully built the case for change in state of the art operational, technical, and public-facing organisations such as Transport for London, designing the narrative and establishing high-performing teams that deliver multi-year programmes of change, helping ensure the beneficial spending of the public purse.

Paul works closely with senior leaders and stakeholders to understand their strategic goals and challenges and to design solutions that align with their needs and expectations. He is passionate about helping public sector organisations achieve their potential and deliver value for citizens.

Jamie Ratcliff

Executive Director of People & Partnerships, Network Homes 

At Network Jamie has cross-cutting responsibility for human resources, learning and development, service improvement, external relations, resident engagement, complaints, internal audit and special projects. He has 15 years’ experience working at a senior level in housing at local, national and regional levels, including being responsible for housing for the last two Mayors of London. He has overseen the completion of affordable homes for over 150,000 people, personally negotiated multi-billion-pound affordable housing settlements and successfully launched the UK’s first publicly available database of criminal landlords. Jamie is the proud father of two mischievous children and is a passionate Norwich City fan.

Alison Muir

Executive Director Housing Services, St Mungo’s

Alison Muir is Executive Director of Housing Services at St Mungo’s, one of the UK’s leading homelessness charities.  She is responsible for ensuring the highest standards of tenant and landlord compliance and has a track record of delivering high-quality customer/client-focused services, while making a positive difference.

Alison has substantial housing sector experience with former roles including Executive Director of Housing Services at Anchor, Director of Resident Services at Peabody Trust, Chair of the G15 Housing Directors’ Group and as a former member of the London Fuel Poverty Partnership. She has also been Non-Executive Director at Gateway and Clarion Housing Associations and most recently as Chair of Homes for Lambeth’s Registered Provider, HFL Homes.​

Alison has a MBA from Henley Business School.  She is passionate and has written articles on mentoring, diversity and equality, and reducing stigma for tenants.

Date: 7th November 2023

Time: 14:00 – 16:00

Venue: Central London

If you would like to register your interest to attend the roundtable please click the link below.