Claire is Executive Director of Corporate Services at B3Living, a medium-sized housing association in Hertfordshire. Having discovered the social housing sector in 1999, she has never left! After initially gaining experience in delivering front-line services for a large London housing association, she has specialised in leading support teams, with senior leadership experience in both communications and HR. Having gained postgraduate qualifications in both housing practice and housing leadership, she is also a fellow of the Chartered Institute of Housing. She is committed to making a difference wherever she can to the customers that live in social housing properties, as well as the staff that deliver homes and services to them. She is passionate about promoting inclusion and reducing stigma in the sector as well as advocating housing organisations as great places to pursue a varied and rewarding career.