The Customer Experience is Not Rocket Science

lessons from the c-suite | 14th May 2021 @14:00 

Modern consumers demand a world class customer experience across every channel of engagement. They simply won’t accept anything less. Organisations across the world, including the housing sector, have been forced to re-imagine how they engage with end users, to deliver mobile-first experiences that stand out from the rest. It isn’t rocket science, but it requires a paradigm shift – and that’s what this event will deliver for you.

Francesca Rea

Director of Customer Service & Service Delivery, NewDay

Hony Premlal

Director of Customers, Homes and Tenancy Services, Bournemouth Churches Housing Association

Mark Bradley

CEO, The Fan Experience

Joanna Sedley-Burke

NED, Sovereign Business Integration Group

Date: 14th May 2021 

Time: 14:00 to 15:15

Venue:  Online (via Zoom)

If you would like to register your interest to attend the roundtable please click the link below.