Service Charges Unpacked: Building Trust Through Transparency and Collaboration
WEDNESDAY, 26TH MARCH 2025 | 10:00AM – 12:30PM
How can service charges reflect the true health of your organisation? This workshop reveals why service charge management goes beyond figures, acting as a key driver of resident trust and satisfaction. Dive into practical strategies that improve data quality, break down departmental silos, and transform service charges from a routine task to a powerful engagement tool. Join us to discover a fresh approach that enhances accountability and positions your organisation as a transparent leader in resident services.

Andrew Muir
Director, AM Works
Andrew Muir is an Executive Director and Consultant based in London, England, with 30 years of experience leading dynamic teams and delivering major projects within housing associations. Since 2018, he has been an independent consultant, specialising in merger integration, transformation, regulatory compliance, and organisational development. His expertise includes strategic leadership and project management. He currently collaborates with various Housing Associations and Local Authorities on topics as varied as service charges and operating model development.
Date: 26th March 2025
Time: 10:00AM – 12:30PM
Location: Central London
If you would like to register your interest to attend the workshop please click the link below.