The COVID-19 pandemic is by no means over, but people have slowly adapted, and daily life is settling into a different kind of routine. For housing organisations,faced with having to deliver key services to residents in a rapidly changing environment, attention is turning now to understanding how day to day services might look like once this crisis is behind us. The experience of living through this crisishas reshaped residents demands with new needs, deeper values and higher expectations. How do organisations continue to deliver high quality services? A critical enabler of this will be partnership working with key stakeholders, such as local authorities housing management services and social care provision.