The Resident-Led Organisation

The Resident-Led Organisation | Date: Thursday 30 November 2023 | 3:00 – 5:30PM

The Resident-Led Organisation | Date: Thursday 30 November 2023 | 3:00 – 5:30PM

 

The affordable housing sector’s reputation faces intensifying scrutiny, compounded by adverse media attention and diminishing public trust. “The Resident-Led Organisation” emerges as a vital forum for dissecting, confronting, and strategising over these multi-faceted challenges. Participants will delve into matters such as organisational culture, communication hurdles, and political intricacies. The symposium aims to unearth actionable insights, pivot the focus towards resident well-being, and contribute to a narrative that reinforces sector credibility and sustainability.

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Charlie DawsonFounder & Managing Partner, The Foundation

Charlie established The Foundation in 1999 to help organisations be customer not financially led.

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Jenny Osbourne MBEChief Executive, TPAS

Jenny Osbourne is Chief Executive at Tpas – the tenant engagement experts - and has been in this role since 2014. Her previous role was Head of Corporate Services with specific responsibility for membership and governance.

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Kush RawalExecutive Director of Customer Services, MTVH

Kush joined MTVH in 2005 after graduating from university and has since held several senior leadership roles.

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Carmen SimpsonChair, Phoenix Community Housing

Carmen Simpson is the third tenant Chair of Phoenix Community Housing, London's first community Gateway housing association. Carmen has over 25 years of experience in resident involvement and housing management in Lewisham and Southwark and is passionate about ensuring all residents have the opportunity to have a say on issues that impact their lives.

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Catherine Cross Founder & Business Development Director, 4OC

Catherine’s significant experience in senior operational roles, up to Executive Director level, means that she understands the challenges of balancing the duties of the day job with the management of change.

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Date: 30 November 2023

Time: 3 pm – 5:30 pm

Location: Central London

If you would like to register your interest to attend the roundtable please click the link below.