How to Overcome Transformation Fatigue


Catherine Cross

Director, 4OC

Catherine’s significant experience in senior operational roles, up to Executive Director level, means that she understands the challenges of balancing the duties of the day job with the management of change.

Catherine has over twenty-five years’ experience of leading and delivering transformational large-scale change for the NHS, Local and Central Government, Education, Housing and the private sector. This has been achieved by developing and delivering complex change programmes which have driven increased economic and social value.

Paul Fiddaman

Group Chief Executive, Karbon Homes

Paul is the Group Chief Executive of Karbon Homes.

Paul trained as a chartered accountant with Price Waterhouse before joining Sunderland Football Club in 1992, becoming Company Secretary and General Manager.

Paul first joined the social housing sector as a board member in 1993 and has held a variety of senior roles in housing since then.

Paul is currently Chair of the Northern Housing Consortium and a Placeshapers board member. He is also Vice Chair of Clanmil Housing Association, and Chair of the Retrofit Steering Group of the North East England Climate Coalition.

Sandie Small

Head of Command Centre, Bank of England

Sandie Small joined the Bank of England in 2018 and is Head of the Operations Command Centre, she is accountable for Digital Service Operations and supporting the Bank’s Technology transformation programs.

Sandie has worked for over 20 years in Financial Services technology, she has held IT Services Management roles at Readers Digest, Thomson Reuters, MF Global, Aviva Investors and HSBC.

Sandie offers a unique and different perspective as she started at entry level and has a broad understanding of technology, people and managing cultural change. People and technology are her passion in equal measures and she is passionate about sharing her knowledge and experience with others.

Sandie has won numerous awards and was recently named as one of the TechWomen100 in 2020.


Argiri Papathos

Director of Governance and Compliance, Catalyst Housing

Argiri joined Catalyst in July 2021 as Director of Governance and Compliance. She is supporting the organisation to deliver its core business activities in a way that is compliant with relevant regulation and legislation. Her career has been focused in social housing and local government where she has led on building teams and inspiring high levels of engagement.

Prior to joining Catalyst, Argiri led multi-disciplinary corporate services teams, including Company Secretariat, People, Information Technology, Data Governance, and Business Transformation for the Salvation Army Housing Association, Estuary Housing Association and Southend Borough Council. Argiri’s accomplishments include revitalising the approach to internal customer care, resulting in efficient services and improved satisfaction.

Argiri’s experience includes appointments as non-executive director and member of the Audit and Risk Committee for Origin Housing, Advisor to the Audit Committee for the Royal College of Nursing and mentor with the Leadership 2025 charity. Argiri is a Fellow of the RSA.

Date: 10th September 2021

Time: 13:00 – 15:30

Venue: Central London

If you would like to register your interest to attend the roundtable please click the link below.