CX Housing Leadership Network Events
Explore the CX Housing Leadership Network programme of events for the next six months featuring speakers from Housing and beyond
2021 Programme
How can the roles and processes of executive head-hunters and recruitment consultants, who possess the hiring power be used to challenge unconscious bias? Join CX Housing roundtable to discuss the challenges we must overcome in the sector and the changes we must implement to eradicate subtle but harmful biases.
Speakers
Greg Campbell, Partner, Campbell Tickell
Lesley Gilmartin, Head of Leadership Services, Badenoch and Clark
Suresh Lal, Partner, Housing Practice at Odgers Interim
As we enter the second phase of the pandemic, organisations are planning a new combination of remote and on-site working – a hybrid model in which some employees are on premises, whilst others work from home. To navigate the now and beyond of the Covid-19 pandemic, organisations must focus on their most valuable asset: their people.
Speakers
Mike Doyle, Global CFO, Paymentsense
David McQuade, CEO, Flagship Housing Group
Sarah Thomas, COO, Catalyst Housing Group
Culture matters. It is what makes the difference between a thriving and growing business and one that is struggling with high attrition rates. A company culture is defined by its leaders setting the ‘tone at the top’ – the Chief Executive. High attrition rates and low employee satisfaction should be red flags to any organisation.
Speakers
Michelle Carney, CEO, Special Olympics
David Hunter, Non Executive Director, Loddon Homes Limited
Maggie Porteous, Chairman, The John Lewis Foundation
How do CEOs and their leadership teams respond in crisis mode? Hear from top leaders on sustaining the business and maintaining critical functions in uncertain times. In this roundtable CEOs across industry will discuss how they have risen to the challenge of making sound and well evidenced decisions at speed in a rapidly changing environment.
Speakers
Jo Causon, CEO, Institute of Customer Service
Sandra Skeete, CEO, Octavia Housing
Jon Dutton, CEO, Rugby League World Cup
HR directors have a unique skillset that more than meets the requirements for NED roles. The board is usually composed of experienced leaders who focus on high-level issues such as finance and strategy. The lack of HR representation at board level is surprising once you consider all of the issues that are discussed in the boardroom.
Speakers
Liz Jewitt-Cross, Founder, Cross HR Consulting, former CPO of McArthurGlen Group
Ann Pickering, Former CHRO at Telefonica 02
Meena Anand, NED, Origin Housing
Twelve months on, have BLM corporate pledges stood the test of time or are they just that: empty statements. In this joint event with CX BAME, attendees will hear how leaders have challenged racism and prejudice both in their lives and in their organisations, and how are they using their positions of power to drive change during the last twelve months.
Speakers
Cordelia Johnney, (EDI) Lead, Stonewater
Bendita Cynthia Malakia, Global Head of Diversity & Inclusion, Hogan Lovells
Jo Portlock, Global Director of Diversity and Inclusion, Lexis Nexis Risk Solutions
Modern consumers demand a world class customer experience across every channel. They simply won’t accept anything less. Organisations have been forced to re-imagine how they engage with end users, to deliver mobile-first experiences that stand out. It isn’t rocket science, but it requires a paradigm shift – and that’s what this event will deliver for you.
Speakers
Francesca Rea, Director of Customer Service & Service Delivery, NewDay
Hony Premlal, Director of Customers, Homes and Tenancy Services, Bournemouth Churches Housing Association
Mark Bradley, CEO, The Fan Experience
Research has demonstrated how inclusive leadership is a prerequisite for leadership excellence, company growth and improving the bottom line. Getting this right can be a critical competitive advantage. A diverse and driven organisation can support company innovation, offer unique solutions to problems, increase productivity, and so much more.
Speakers
Denise Fowler, CEO, Women’s Pioneer
Loraine Martins MBE FRSA, Director of Diversity and Inclusion, Network Rail
Kerry Tromanhauser, Director of Business Change, Eastlight Community Homes
10th September, 13:00 - 15:30
Many organisations have been transforming for several years now. All that change can be exhausting – employees often feel overwhelmed, dispirited, or even betrayed by so much change. If this sounds like you or your organisation, join this roundtable to learn strategies and tactics for overcoming fatigue in your change efforts.
Speakers
Catherine Cross, Director, 4OC
Paul Fiddaman, Group Chief Executive, Karbon Homes
Sandie Small, Head of Command Centre, Bank of England
15th October 2021, 13:00 - 15:30
In Conversation with the Regulator of Social Housing
A popular date in the calendar we are delighted to be joined by the Regulator of Social Housing. This will be an opportunity for members to hear the latest regulatory issues plus and an opportunity to put questions to Jonathan Walters, Deputy Chief Executive of the Regulator of Social Housing.
Speakers
Jonathan Walters, Deputy Chief Executive, Regulator of Social Housing
Jonathan Hulley, Partner, Birketts LLP
5th November 2021, 13:00 - 15:30
ESG - What are the real benefits beyond funding?
Covid-19 has put a spotlight on inequality as communities with inadequate housing have struggled disproportionately. With debates surrounding social and economic justice moving to the fore, new investors are taking a more holistic view of how they put their money to work. So, how can you use their investment as a lever? Is your work in ESG a reality? How secure is your story and how can you tell it better?
Speakers
Sarah Forster, CEO and Founder, The Good Economy Partnership
Tangy Morgan, Senior Advisor, Bank of England
Alistair Wickens, Founder and Chief Executive, Goscombe
1st December, 18:00 - 20:00
End of Year Drinks
Members and guests are invited to an evening of networking and celebration. The event will be a great chance to meet fellow members, Connex’s partners and supporters.