CX Housing Leadership Network Past Events

Check out some of the roundtables we had in 2021

2021 Programme

How can the roles and processes of executive head-hunters and recruitment consultants, who possess the hiring power be used to challenge unconscious bias? Join CX Housing roundtable to discuss the challenges we must overcome in the sector and the changes we must implement to eradicate subtle but harmful biases.


Greg Campbell, Partner, Campbell Tickell  

Lesley Gilmartin, Head of Leadership Services, Badenoch and Clark

Suresh Lal, Partner, Housing Practice at Odgers Interim

As we enter the second phase of the pandemic, organisations are planning a new combination of remote and on-site working – a hybrid model in which some employees are on premises, whilst others work from home. To navigate the now and beyond of the Covid-19 pandemic, organisations must focus on their most valuable asset: their people.


Mike Doyle, Global CFO, Paymentsense

David McQuade, CEO, Flagship Housing Group

Sarah Thomas, COO, Catalyst Housing  Group

Culture matters. It is what makes the difference between a thriving and growing business and one that is struggling with high attrition rates.  A company culture is defined by its leaders setting the ‘tone at the top’ – the Chief Executive. High attrition rates and low employee satisfaction should be red flags to any organisation.


Michelle Carney, CEO, Special Olympics

David Hunter, Non Executive Director, Loddon Homes Limited

Maggie Porteous, Chairman, The John Lewis Foundation

How do CEOs and their leadership teams respond in crisis mode?  Hear from top leaders on sustaining the business and maintaining critical functions in uncertain times. In this roundtable CEOs across industry will discuss how they have risen to the challenge of making sound and well evidenced decisions at speed in a rapidly changing  environment.


Jo Causon, CEO, Institute of Customer Service

Sandra Skeete, CEO, Octavia Housing

Jon Dutton, CEO, Rugby League World Cup

HR directors have a unique skillset that more than meets the requirements for  NED roles.  The board is usually composed of experienced leaders who focus on high-level issues such as finance and strategy. The lack of HR representation at board level is surprising once you consider all of the issues that are discussed in the boardroom.


Liz Jewitt-Cross, Founder, Cross HR Consulting, former CPO of McArthurGlen Group

Ann Pickering,  Former CHRO at Telefonica 02

Meena Anand, NED, Origin Housing

Twelve months on, have BLM corporate pledges stood the test of time or are they just that: empty statements. In this joint event with CX BAME, attendees will hear  how leaders have challenged racism and prejudice both in their lives and in their organisations, and how are they using their positions of power to drive change during the last twelve months.


Cordelia Johnney, (EDI) Lead, Stonewater

Bendita Cynthia Malakia, Global Head of Diversity & Inclusion, Hogan Lovells

Jo Portlock, Global Director of Diversity and Inclusion, Lexis Nexis Risk Solutions

Modern consumers demand a world class customer experience across every channel. They simply won’t accept anything less. Organisations have been forced to re-imagine how they engage with end users, to deliver mobile-first experiences that stand out. It isn’t rocket science, but it requires a paradigm shift – and that’s what this event will deliver for you.


Francesca Rea, Director of Customer Service & Service Delivery, NewDay

Hony Premlal, Director of Customers, Homes and Tenancy Services, Bournemouth Churches Housing Association

Mark Bradley, CEO, The Fan Experience

Research has demonstrated how inclusive leadership is a prerequisite for leadership excellence, company growth and improving the bottom line. Getting this right can be a critical competitive advantage. A diverse and driven organisation can support company innovation, offer unique solutions to problems, increase productivity, and so much more.


Denise Fowler, CEO, Women’s Pioneer

Loraine Martins MBE FRSA, Director of Diversity and Inclusion, Network Rail

Kerry Tromanhauser, Director of Business Change, Eastlight Community Homes 

10th September, 13:00 - 15:30

Many organisations have been transforming for several years now. All that change can be exhausting – employees often feel overwhelmed, dispirited, or even betrayed by so much change. If this sounds like you or your organisation, join this roundtable to learn strategies and tactics for overcoming fatigue in your change efforts.


Catherine Cross, Director, 4OC

Paul Fiddaman, Group Chief Executive, Karbon Homes

Sandie Small, Head of Command Centre, Bank of England

15th October 2021, 13:00 - 15:30

In Conversation with the Regulator of Social Housing

A popular date in the calendar we are delighted to be joined by the Regulator of Social Housing. This will be an opportunity for members to hear the latest regulatory issues plus and an opportunity to put questions to Jonathan Walters, Deputy Chief Executive of the Regulator of Social Housing.


Jonathan Walters, Deputy Chief Executive, Regulator of Social Housing

Jonathan Hulley, Partner, Birketts LLP

1st December 2021, 13:00 - 15:30

Is Executive Burnout Inevitable?

Burnout has been something we’ve ignored for decades, but no longer. As society starts to recognise just how damaging emotional burnout can be – we can take steps to mitigate it. At this event, we’ll dig into this topic and give you some practical advice on how to maintain the sort of wellbeing that allows for consistent, sustainable productivity.


John Earls, Lead Wellbeing and Burnout Consultant, The Learning Curve

Aileen Evans, Chief Executive, Grand Union Housing Group 

Francesca Okosi, Executive Director of People and Organisational Effectiveness, Nursing and Midwifery Council