CX Housing Leadership Network Events

Explore the CX Housing Leadership Network programme of events for the next six months featuring speakers from Housing and beyond

2022 Programme

27th January 2022, 13:00 - 15:30

How to Maximise Outcomes on the Road to Net-Zero?

Join us as we unpack the journey towards a zero-carbon future in the affordable housing sector – what works, what doesn’t, and how we change our mindset to deliver a sustainable future for all stakeholders.


James Caspell, FCIH, Neighbourhood Director for Lancaster West & Grenfell Housing, The Royal Borough of Kensington and Chelsea

Gareth Dauley, Former Executive Vice President, Pacific Green Technologies Inc.

Sam Monger, Director of Special Projects, Grosvenor Group

Bunmi Atta, MRICS, Director of Construction, Optivo

10th February 2022, 13:00 - 15:30

The Great Resignation And What It Means for Your Organisation

‘The Great Resignation’ is upon us and it begs the question: ‘What is your organisation doing to value and retain your employees?’ In this roundtable discussion, we’ll talk about this in depth – to identify what it means for you and how you can buck the trend that so many other organisations are struggling with.


Matt Cooney, Chief Executive, Community Housing Group

Clare Durnin, Executive Director – Corporate Resources, Platform Housing Group

Lindsey Shorricks, VP of Human Resources, Dovetail Games

Claire Howe, Executive Director – Corporate Services, B3Living


8th March 2022, 13:00 - 15:30

Losing Out to Amazon: The Growing Crisis in Social Care and Support Staffing

Social care workers are underpaid, underappreciated, and are quickly moving out of the profession. Join us as we brainstorm how to fix this problem and get our valued colleagues the recognition and remuneration that they deserve.


Julie Doyle, Chief Executive, Longhurst Group

Vic Rayner, OBE, Chief Executive, National Care Forum

Jeremy Gray, Chief Executive, Evolve Housing + Support

Stephen Burns, Executive Director – Care and Communities, Peabody Group

5th April 2022, 13:00 - 15:30

A Sector Reboot: Improving Our Reputation in an Age of Mistrust

Is the brand status of social housing under pressure? Join us as we discuss the current reputational challenges and how we can return the industry to good standing in the eyes of the public.


Patricia Hay-Justice, Chief Executive, London Borough of Croydon

Tunji Akintokun, MBE, CCMI, Senior Director – Head of Marketing Solutions, LinkedIn

Alison Inman, Board Member, Eastlight Community Homes, Saffron and TPAS 

Fran Hoey, Managing Consultant, 4OC

19th May 2022, 13:00 - 15:30

Why Can’t You Hear Us? Where the Customer and Employee Journey Converge

There is lots of discussion about customer service, but what about your employees? Join us as we dig into where the customer and employee journeys converge – to plot a new path towards sustainable organisations that take care of all their stakeholders.


Rachel Credidio, Group People & Transformation Director, Aster Group

Emma Davison, Chief Operations Officer, First Choice Oldham Homes

Emma O’Shea, Group COO, Aster Group



14th June 2022, 13:00 - 15:30

EDI – The Talent Show Where Everyone Can Win

Having a systematic and business-led approach for achieving your diversity goals is the only way to make real progress towards equality. In this roundtable discussion we’ll talk about how to create a robust, action-focused EDI strategy that links with your corporate strategy and drives towards holistic business results.


David Blower, Executive Director – Corporate Services, Stonewater

Ruth Cooke, CEO, GreenSquareAccord

Geeta Nanda, Chief Executive, Metropolitan Thames Valley (TBC)

Marjorie James, FCIPD, Group Director of People, YMCA St Paul’s Group

23rd June 2022, 13:00 - 15:30

ESG - What Are the Real Benefits Beyond Funding?

ESG investments are gathering momentum as society grows more aware of housing inequality and in this roundtable discussion, we’re going to unpack the nuts and the bolts of this investment class, so you can leverage its benefits going into the future.


Tangy Morgan, MSc, CII, Senior Advisor, Bank of England, Prudential Regulation Committee

Graham Precey, Advisory Board – Environment and Sustainability, Goscombe Group 

Andy Smith, Head of Housing Impact Services, The Good Economy

Ebele Akojie, Executive Director of Finance and Resources, Settle



6th September 2022, 13:00 - 15:30

Tackling Ageism in the Workplace: Why ‘Older’ Workers Shouldn’t be Overlooked for Promotion

Why is there still an air of ageism among UK workforces? In this roundtable discussion, we’ll explore how you can set your organisation up to support and nurture the careers of your older colleagues as they adapt to the modern workforce.


Jackie Bligh, Chief Executive, Worthing Homes

Lyndsey Simpson Founder, 55/Redefined

Heather Thomas, Chief Executive, Sapphire Independent Housing

Tracey Gray, Group Director Customer Services, Southern Housing Group

13th September 2022, 13:00 - 15:30

Placemaking Through Emotional Intelligence

Placemaking is a highly underrated component of community development and in this roundtable, we’re going to discuss the role of social housing and how we can leverage our emotional intelligence to build back better for robust social value.


Andrea Baker, Group Director of Housing, Poplar HARCA

Tilley Harris, Co-Founder, AKOU

Shama Sutar-Smith, Programme Lead Engagement (Internal Capability), Westminster City Council

Andrew Muir, Managing Consultant, 4OC

27th October 2022, 13:00 - 15:30

In Conversation with the Social Housing Regulator

We’re thrilled to have the Regulatory of Social Housing joining us to discuss the latest regulatory developments in the industry and to answer questions from the community about where things are going in this fast-changing world we find ourselves in.


Jonathan Walters, Deputy Chief Executive, Regulator of Social Housing

Jonathan Hulley, Partner, Head of Social Housing, Birketts LLP

17th November 2022, 10:00 - 12:30

Fit for Purpose or a Box of Broken Tools: How to Build a Successful Team

Building a successful team is one of the highest leverage activities you can take on to transform your organisation, and this event is going to show you how to do just that. Join us as we delve into the challenges and opportunities experienced when putting together your team of superstars.


Ashley G. Cooper, Director, Catalyst Growth Partners

Graham Precey, Advisory Board – Environment and Sustainability, Goscombe Group

Jane Porter, Chief Operations Officer, Optivo